Reference

99exh Terms and Conditions for India Accounts

These terms explain how your 99exh account, wallet actions, game access, chat requests, and device checks work on our India-facing site, so you know what applies before you…

India accountsUPI, Paytm, PhonePeLocal-law checksRecord handling
Explore the lobby Read FAQ
99exh 99exh Terms and Conditions for India Accounts
HELP ROUTES

How to Raise a Terms Query

If a clause is unclear, send the question from the help form inside your account so we can match it to the right record.

Help form Use the form inside your account for term queries, account changes, and document checks. It lets us verify ownership before we discuss private details or make any record changes.
Live chat Open chat from the lobby when it appears on your screen. Use it for quick term questions, session problems, or a blocked action that needs a fast first response.
Email reply If our team asks for a follow-up, reply from the email linked to your account. That keeps the thread tied to your record and helps us track any requested change.
DATA CARE

How We Handle Records

We keep account records, device logs, and support threads only as long as we need them for service, security, and legal duties.

Account records

We store the details you submit for access, verification, and wallet handling. Those records stay tied to your account so we can check history, settle disputes, and meet legal duties.

Cookie use

Cookies keep your session stable, remember language choice, and reduce repeated checks on the same device. Some parts of the site may not work correctly if you block them.

Session security

We look for unusual device changes, repeated failed logins, and mismatched details. If a session looks risky, we may ask you to confirm ownership before access continues.

Retention

We keep records only for the period needed for account service, fraud checks, support, and legal duties. After that, they are removed or anonymised under our retention process.

Change requests

If you need a correction or deletion request, send it from the contact method linked to your account. We may need extra proof before making any record change.

Contact path

For any privacy or terms request, use the account-linked email, help form, or chat route. That keeps the request attached to the right record and speeds up handling.

Common Terms Questions for Your Account

These questions cover the parts of the terms that matter most when you open an account, send a request, or ask for a record change. The answers point you to the same account-linked contact routes used across the site, because we only act on requests we can match to the right record. Access always depends on local law and is available only where that law permits.

They cover account opening, identity checks, wallet actions, session use, message handling, and the way we respond when a rule is broken or a check stays incomplete. They are the starting point for every account action on 99exh.

Yes. Access depends on local law and is available only where that law permits. If your location or device signals a conflict, we may hide parts of the site or stop access until the position is clear.

We may pause the account and ask for updated proof before any further action. That can happen when a name, phone number, device, or payment record does not line up with the account record.

When you use UPI, Paytm, or PhonePe, we may check the route, status, and matching details before we complete the action. Reversed transfers or incomplete requests stay pending until we receive the missing piece.

Yes, send that request from the contact route linked to your account. We may need extra proof before changing or removing any record, especially where another rule or legal duty requires us to keep it.

We keep records only for as long as needed for service, support, dispute handling, security checks, and legal duties. After that, they are removed or anonymised under our retention process.

Use the help form, account chat, or the reply route tied to your email. Those channels let us verify ownership first, then handle the request with the right record in front of us.

Related Pages

99exh App About Us Register 99exh Login