Reference

Legal Terms for India

Q: Who should I contact about a legal issue?

Use the in-account form for changes, privacy@99exh.com for data questions, or the postal address for signed requests. We reply through the same route whenever possible.

This page sets out how 99exh handles legal access, identity checks and account use for India.

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Where These Terms Apply

99exh Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your use of 99exh where local law allows access in India. If a state, union territory or national rule is stricter than what you see here, that local rule comes first. We may pause account access until identity, age or address checks

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are complete, and we may refuse a request when the law or a verification step does not line up with the record. When a legal or verification step touches wallet activity, we only refer to the rails that are supported in your region. For Indian accounts,
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that means UPI, Paytm, PhonePe and Google Pay where those options are available. We keep request logs, consent records and support replies so we can trace changes, show what happened and respond if a dispute is raised. If you want a clarification, use the contact paths
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below and we will check the record before making any change.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

How to Reach Us

For legal queries, we keep a few direct paths open so you can choose the one that fits your case.

In-account form Use the form inside your account when you want a correction, a data copy or a change to contact details. It helps us match the request to the right record and track the reply.

Privacy email Write to [email protected] for questions about stored data, cookies or consent records. If your request needs proof, we may ask for extra account details before we make any change.

Postal request If you need a paper trail, send a signed letter to our published postal address with your account name and the change you want. We use it for claims that need a written record.

CARE AND RECORDS

How We Handle Legal Data

We keep legal records tied to the request that created them, not longer than needed for the purpose we state.

Data collection

We only collect details needed for account setup, identity checks, support and legal recordkeeping. That can include name, contact data, device details and request history, with access limited to staff who need it.

Cookie use

Cookies keep your session signed in, remember language choices and store consent flags. They also help us understand whether a form was sent twice, so we can avoid duplicate records and confusion.

Account security

When you change sensitive fields, we may ask for a fresh check by email, phone or document. That extra step helps us stop unauthorised changes and keeps the account trail clear.

Retention

We retain legal and support records only for as long as needed to meet legal, tax or dispute duties. After that, we either remove them or keep them in limited form where law requires.

Change requests

If your name, phone number or address has changed, send the updated details through the contact path. We compare them with the current record before making any correction, so the account stays accurate.

Access and removal

You can ask to see or remove stored data where local law allows, and we will tell you what we can act on. Some records may stay if another rule requires us to keep them.

Questions About Legal Access

These questions cover access, corrections, records and the way we reply to legal requests. If something in your account changes, send it through the support path so we can check identity, verify the record and respond in writing wherever possible. Each answer follows the same local-law standard, so the outcome depends on where you are and which rule applies.

Access depends on local law and is available where local law permits. If your area has extra rules, we follow those before any account access is confirmed for you.

We keep the details needed for account handling, verification, support and legal recordkeeping. That can include contact data, transaction records, device details and the history of your requests.

Send the updated name, phone number or address through the in-account form or privacy email. We may ask for a fresh check before we replace the old record.

Yes, where local law allows. We will check the request, remove what we can and keep only the records that another rule or dispute duty requires.

Cookies help us keep your session active, remember consent choices and spot repeated submissions. They also make it easier to return to the same account state without entering details again.

We verify sensitive changes with extra checks, such as a code to your phone or a document match, before we update the record. That lowers the risk of unauthorised edits.

Use the in-account form for changes, [email protected] for data questions, or the postal address for signed requests. We reply through the same route whenever possible.

Legal Terms for India

How to Reach Us

How We Handle Legal Data

Data collection

Cookie use

Account security

Retention

Change requests

Access and removal

Questions About Legal Access

01 Can I use 99exh in my location?

02 What data do you keep about me?

03 How can I correct my details?

04 Can I ask for my data to be removed?

05 Why do you use cookies?

06 How do you protect account changes?

07 Who should I contact about a legal issue?

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